In order to run a successful query within Zuercher Suite you will want to verify that you have a connection to the state.
1. To verify, navigate to the About page. Main Menu > Help and Support > About.
2. In the About page the bottom left hand corner will give you the current status of the state connection.
● Active connections will show as Connected.
● If there is a problem on the state side preventing a connection, it will show as Disconnected and note the last date and time of a successful connection.
● If the status is Disconnected, your agency will need to contact the state message switch for more information.
