Services > Client ServicesVadim Software employs well qualified professionals in the following areas: Sales - Accounting Designations/Degrees; Network - MCSE Certification; Programmer Analysts - Computer Science Degrees; and Implementation - Accounting backgrounds and hands-on municipal experience.
(Click on the subject heading for more information)
Implementation
- Tailored implementation plan
- Clear 8 step process
Training
- Tailored training plan
- Onsite or online customer training; clients' choice
- Train-the-trainer approach, so that clients can take over this role
Support
- Reputation as #1 for Client Services in Canadian Municipal software
- Executive commitment to all our projects and clients
- Only one company to call
- Annual support contract - unlimited support
- 6 month warranty - without support fees
- 12 hours of support coverage Mon-Fri (24 hour emergency support is available)
- Responsive, friendly service
- Participation in determining enhancement plan
- Upgrade releases provided as part of support and maintenance
- Smooth upgrade processes (no re-implementation processes)
- Online support provided
- Customer care tracking system / monthly support report
Data Conversion Services
- Conversion of data is key to "Go Live Time"
- High conversion success rate from a variety of different legacy systems
- Experience in converting from many different systems
- Conversion data is carefully balanced and verified
- Vadim performs a test conversion in advance of the "Go Live Process"